Spark Speak: Emily Cohen on Effective Client Management

Do you struggle with project management and find you spend too much time attempting to manage client expectations? Your design firm can't afford to miss this invaluable Spark Speak event centered around client management. Start the new year off right with invaluable tools and tips from veteran design business consultant Emily Cohen (emilycohen.com). Emily will talk about managing client expectations, avoiding scope creep, and creating an effective process for feedback and change requests.

Emily has consulted with design firms and in-house corporate creative departments for over twenty years. During this time, she has provided confidential, best-practice insights and advice on staff, client, and process-management strategies, conducting client surveys and writing winning proposals, creative briefs, RFPs, and contracts. She served on the board of advisors of InSource, on the AIGA In-House task force and as Secretary for the AIGA/NY Board of Directors. Emily has also taught classes and conducted seminars for many leading design schools and organizations. Emily is a frequently-requested speaker on business-related issues for the creative industry and has spoken at The Association of Registered Graphic Designers of Ontario (RGD Ontario), HOW, MYOB, Design Business Association (DBA) and InHOWse Conferences, as well as at numerous AIGA conferences and events. 

Currently, in partnership with SPARK founder, Sheri Koetting of MSLK, Emily leads Evolve Symposium  an intimate, business-focused and peer-driven event for principals of design firms.